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Return Policy
Please read our return policy in its entirety.
Returns Must:
* Have all tags and protective panty liners attached.
* Be returned in their original packaging.
* Not appear to have been worn or washed.
* Be received by our customer care department within thirty days from their delivery date.
Returns Must Not:
* Be altered or damaged due to customer misuse or abuse.
* Have self-generated rips, tears, snags, stains, etc, due to customer misuse or abuse.
* Smell of smoke, perfumes, deodorants, lotions, or any other fragrances or odors.
If you're ever dissatified with Jaded Secrets, for any reason, please email a brief explaination of your dissatisfaction and we will promptly address the issue.
Since we cannot resale returned intimate apparel (due to hygienic law regulations) we do not issue refunds. However if a product is returned within 15 days from the delivery date, we will exchange it or issue a store credit to your account.
If a product is returned for a color, size, or style change, a ten dollar shipping, handling and restock fee will apply. We do not charge fees when replacing defective products or to issue a store credit. All return shipping rates will be your sole responsibility. Please read below when requesting to replace defective products.
Every product is thoroughly inspected for manufacture defects before shipment. However occasionally a defective product may get overlooked. If you receive a defective product, please submit a damaged product claim within seven days from the date you receive the defective product. If we determine (after inspection) the defect is due to manufacture error, we will replace the product at no additional cost to you and issue a store credit to your customer account in the amount of the return shipping costs you paid.
Please follow instructions below when filing a damage product claim:
* A claim must be submitted within 7 days from the date the product was delivered, and prior to its return.
* Include your name, invoice & product numbers, and a brief explaination of the products defect.
* We will not accept products with self-generated rips, tears, snags, stains, etc., or worn, washed, stained, altered, misused or abuse products, or products smelling of smoke, perfumes, deodorants, lotions or other fragrances and/or odors.
* Due to different browser and pixel settings the colors displayed on a web page may vary, making product colors appear darker or lighter than the actual colors of a product.
* We reserve the right to dispute any damaged product claim, if, after our inspection of the product, we determine the defect is not due to manufacture error, but was caused by self-generation, or the misuse or abuse of the product by the customer.
* Your privacy is very important to us, please read our privacy policy
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